Problems with VPN - Troubleshooting

Web VPN Trickiness

Access Information for SOM Teaching Faculty
This will enable you to access the library system's E-Reserves from off campus. Below are some suggested ways the web VPN can used most effectively. The first time you connect you will be prompted to allow the connection. Click the button and when it turns green you are connected. Contact information for questions, troubleshooting, and support. This is where all course materials will be located except for resources on E-reserves. ERes -- Library E-Reserves page for the course.

Installing Aruba VIA Application on Mac OSX

Web VPN: Web VPN Basics

This page is designed to assist you in accessing the student and faculty materials used in the ISC courses. A portion of the course materials will only be availabe on the Library's E-Reserve system. The link is titled "ERes". When you get to the E-Reserves page, you will need a course password for the site. The course password is emailed to you from the course administrator. Contact your course administrator if you did not receive the current password, as it will change every academic quarter.

If you do not have one, contact your Course Administrator. Click on the "Forgot Password? View the image below for the link location or visit https: After you have successfully logged into the Web Portal, you will see the yellow module below on the left-hand side of your screen:. There will be a list of courses with six possible links for each course. If the links are inactive unlinked , then that course does not have that resource available.

A summary of these links and their descriptions are shown below:. If you do not see your course in the menu when you login, you might be on a different class year page. Click on the appropriate class year link in the upper-right hand side of the Web Portal screen indicated below. View Map and Building Location. Chat Email Phone Close Open. Double Click on the VIA. In the popup click continue to proceed with the installation wizard. Click continue on the introduction page.

Click continue on the license page then click agree. Click continue on the installation type page then enter your password for the computer to continue installing the client. Upon finishing installation a new window will pop up. Click on the " Click to download VPN profile " button. You should now have a button that has the University of San Diego logo on it and your username up top. Click the button and when it turns green you are connected. Look under PC for System type to see if you're running a bit or bit version of Windows.

Click next to continue. Accept and agree to the terms and conditions. Click install to begin installation. If a pop-up asking to Install App to Desktop appears, click yes. Click finish to launch VIA. Enter your USDone username and password.

UCSD Web Virtual Private Network

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